About the job 

The Client Service team at Multiply exists to lead and inspire the wider team, creating a platform for world-class creative to be produced (ensuring outputs are on brand, to brief and budget), but also to ensure we consistently give our clients an exceptional experience.  

Working across a diverse range of FMCG, Drinks, Retail, and Finance brands, our Account Managers / SAMs are essential in delivering exceptional service. This role demands tenacity and creative resourcefulness, as well as a strong sense of brand stewardship and a problem-solving mindset. They must be able to navigate and think beyond daily challenges while maintaining focus on the broader objectives and vision for our clients. 

Account Managers should strive to deliver over and above the required ask, often interrogating client briefs to get to the root of the problem that needs solved. You will collaborate and support all team members within your CS team Account Group and support your Account Director in growing high-profile client relationships, whilst effectively and efficiently managing assigned tasks/project milestones from inception to completion. 

You will be able to connect the dots and lead on client conversations. The role will involve both leading and supporting multiple client accounts (predominantly within Food & Drink categories), ensuring each project meets expectations and delivers an outstanding client experience. You must manage and organise your own time, prioritising your workload effectively to meet all deadlines and expectations.  

Core Responsibilities 

This role requires strong communication, project management, and analytical skills, along with a deep understanding of marketing principles. 

• Client Liaison: Acting as the main point of contact between the agency and its clients, ensuring clear and effective communication and always acting in the best interests of both. 
• Campaign Management: Overseeing the planning, execution, and delivery of marketing campaigns to meet client objectives. 
• Strategy Development: Collaborating with clients to understand their company, organisational structure, business objectives, and developing strategic plans to achieve them.  
• Budget Management: Managing budgets for marketing campaigns, ensuring projects are delivered within financial constraints and invoice project at the pre-agreed milestones. 
• Team Coordination: Build strong working relationships with all departments across the agency such as traffic, creative, digital, and finance teams to help shape robust timelines and ensure cohesive campaign execution. 
• Performance Reporting: Monitor ROI / effectiveness, aligned with a reporting cycle agreed between you and the client. Analyse and report on project performance, providing insights and recommendations for improvement 
• Client Retention and Upselling: Ensuring client satisfaction to retain business and identifying opportunities to offer additional service 
• Agency Growth: Occasionally support the business in winning new business via effective pitching. Attend and make worthwhile contributions to agency ideation sessions. 
• Supplier & Third-Party Management: Manage and liaise with 3rd parties and suppliers to ensure all project deliverables are met as agreed with client. 

Required Personal Attributes and Experience 

• 2+ years of hands-on experience overseeing workflow systems in a multi-disciplinary agency or related industry. 
• Proficiency across all MS 365 software, including Teams, Word, Excel, and PowerPoint. 
• Must possess excellent oral and written communication, be highly personable. 
• Good understanding of all the functions in a multi disciplined marketing agency  
• Ability to remain calm, adaptable, and proactive even under pressure to deliver. 
• Must demonstrate excellent organisational, interpersonal and multitasking skills. 
• Acute eye for detail and accuracy. 
• Ability to build and manage strong relationships with traffic, creative, developers and finance teams. 

Employee Package and Benefits 

• Competitive salary depending on experience. 
• 33 days of holiday, including bank holidays and Christmas. 
• Hybrid working model: Choose to work at home and three days minimum at our office in the heart of Edinburgh. 
• Work from anywhere in the world – our scheme which allows you on occasion to work from wherever you fancy (provided you have a stable internet connection!). 
• Be part of a creative, dynamic and wonderful team of like-minded individuals. 
• Comprehensive benefits including Vitality Health Insurance 
• Summer parties, winter parties, Thursday pints… it’s all part of the fun! 

Location: Edinburgh – Hybrid (min x3 days in office per week) 

To apply for this position, send your CV to [email protected] 

No agencies, please.